Legal Information

Last updated: 2 November 2026

This Legal Information page is published by detailsio (referred to throughout as "we", "us" and "our"). It explains who operates this website, the company that stands behind it, the corporate and tax identifiers we are required to publish, the rules that govern access to and use of the site, and the legal basis on which our content and services are made available. It also points you to the other policies that apply to your visit: our Privacy Policy, our Cookie Policy, our Terms and Conditions and our Payment and Refund Policy. Those documents, together with this page, form the basis of the relationship between you and us.

We have written this page in plain English so that readers who are not lawyers can understand it. Where a term has a specific legal meaning in the United Kingdom, we explain what it means in practice.

1. Who operates this website

This website is owned and operated by detailsio, a commercial publisher of technical and professional information about live television production. "We", "us" and "our" mean that operator. "You" means any person who visits, browses, reads, downloads from or otherwise uses this site, including visitors who submit an enquiry through our contact form.

detailsio is the party responsible for the site's content and is the data controller for the personal data collected through it. If you use the contact form, request information, or correspond with us by email or telephone, you are dealing with detailsio and not with any third party.

Our subject matter is professional live television production. We publish material for people who work in, or are training to work in, studio and gallery environments: producers, technical directors, camera operators, vision mixers, sound engineers, lighting directors, riggers, engineers and students of broadcast media.

2. Legal form, registration details, tax identifiers and responsible representatives

The operator of this site is a private limited company incorporated in the United Kingdom. United Kingdom company law requires a company to disclose specified particulars on its websites, business letters, order forms and electronic communications. Those particulars are set out below.

Registered company name: detailsio
Company registration number: 13033970
Part of the United Kingdom of registration: England and Wales, registered with the Registrar of Companies for England and Wales at Companies House
Registered office address: MediaCityUK, University of Salford, MediaCityUK B4, Orange Tower, Salford Quays, Salford, M50 2HE, United Kingdom
VAT registration number: 494089156
Responsible representative: Jon Howarth, Director
Principal business activity: rental and provision of professional camera, lighting and studio equipment for film, television and media production

Why these details are published

The trading disclosure rules made under the Companies Act 2006, and the disclosure duties that apply to businesses trading online, mean that a company must make its registered name, its registered number, the part of the United Kingdom in which it is registered, its registered office address and its VAT number available to the people it deals with. Where a company trades under a name that differs from its registered name, the difference must be made clear so that customers know exactly which legal entity they are contracting with. detailsio publishes its registered particulars here so that this information is available before any contract is formed.

VAT and pricing information

Our VAT registration number is 494089156. Where prices for chargeable services or goods are shown on this site, they are shown in pounds sterling and the applicable VAT treatment is stated at the point of sale or in the quotation that we provide to you. Nothing on this site constitutes a binding offer to supply equipment or services; a contract is formed only when we confirm an order or booking in writing.

Other regulated activities

We do not carry on any reserved or regulated profession within the meaning of the Provision of Services Regulations 2009, and we are not a member of a statutory professional body. We do not hold an authorisation issued under a United Kingdom or European Economic Area authorisation scheme, and no professional liability insurance is mandatory for our activity. If you need to know whether a particular activity is insured or licensed, please ask us before you place an order.

3. Registered office and how to reach us

Our registered office, which is the address at which formal notices and legal documents may be served, is MediaCityUK, University of Salford, MediaCityUK B4, Orange Tower, Salford Quays, Salford, M50 2HE, United Kingdom. Correspondence that is not a formal legal notice may be sent to that address.

For ordinary enquiries you can reach us by email at [email protected] or by telephone on 0161 295 0100. A contact form is also available on our Contact page. Using the form is the quickest route for enquiries about availability, quotations, project requirements and technical questions, because it reaches the correct team directly. We aim to respond to enquiries within a reasonable period during normal United Kingdom business hours.

Please do not send confidential information, unpublished programme material or personal data relating to third parties through the contact form. If you need to exchange confidential material with us, contact us first so that we can agree an appropriate method of transmission.

4. Purpose, scope and intended audience of this website

This website is a professional knowledge hub. It exists to help working and aspiring broadcast practitioners understand how live television is put together: how studio equipment is integrated into a coherent technical chain, how cameras are deployed and moved to support dynamic coverage, how acoustic conditions are optimised for speech and music, how lighting is designed for news programmes, interviews, panels and live shows, and how reliable production processes are built so that output can be delivered on time and to an agreed standard.

The content is aimed at adults working in, or studying for, technical and production roles in the media industry. It is not aimed at children and is not designed for a consumer audience seeking entertainment. Although the material is practical and educational in tone, nothing published here is a substitute for the manufacturer's instructions, site-specific risk assessments, method statements, statutory guidance or the professional judgement of a qualified engineer or production manager on the day. Equipment ratings, safety distances, rigging capacities, electrical requirements, acoustic measurements and licence conditions vary between studios, venues and territories, and the responsible person on site must always verify them.

The site is informational. It is not an online shop, although we may describe equipment and services and invite you to contact us about them. Where a statement on this site conflicts with the terms of a signed contract, quotation or hire agreement between you and detailsio, the signed document prevails.

5. Access to the website and acceptable use

You may access and use this website for lawful purposes only. Access is provided on a temporary basis, and we may withdraw, suspend, restrict or change part or all of the site without notice, including where maintenance, security or capacity issues require it.

When using the site you must not:

use the site in any way that breaches applicable United Kingdom law, or that facilitates the commission of an offence;
introduce viruses, trojans, worms, logic bombs, spyware or any other harmful material, or carry out a denial-of-service or distributed denial-of-service attack;
attempt to gain unauthorised access to the site, the server on which it is stored, or any server, computer or database connected to it;
use automated systems, crawlers, scrapers or harvesting tools to extract content or data at a volume that places a load on our infrastructure, or to build a competing database or publication from our material;
frame, mirror or re-present the site so as to suggest an association, endorsement or sponsorship that does not exist;
use our name, marks or content in a way that is misleading, defamatory, or that misrepresents your relationship with us;
submit any enquiry, form entry or correspondence containing material that is unlawful, abusive, harassing, discriminatory, knowingly false, or that infringes the rights of any other person.

You are responsible for making the arrangements necessary to access the site, including your own internet connection, device and browser security. You should hold your own backups of any information you choose to record from the site. Where we provide or transmit any identifier, password or access credential, you must keep it confidential and must tell us promptly if you believe it has become known to anyone else.

If we consider that your use of the site breaches these rules, we may take proportionate steps, including suspending or withdrawing your access, refusing to correspond further, and reporting suspected criminal activity to the relevant authorities.

6. Intellectual property, trade marks and permitted use

All intellectual property rights in this website and in the material published on it — including text, technical descriptions, diagrams, photographs, audio and video material, layout, graphics and the selection and arrangement of that material — are owned by detailsio or are used under licence from their owners. Those works are protected by copyright, database right, design right and trade mark law in the United Kingdom and internationally. All rights are reserved.

You may view the site on a screen, print or download extracts of individual pages for your own internal, non-commercial reference, and quote short passages with a clear attribution to this site, provided the quotation is fair, accurate, and not misleading and does not suggest that we endorse you or your work.

You must not otherwise reproduce, republish, distribute, sell, rent, sub-licence, systematically extract, translate, adapt or create derivative works from any substantial part of this site without our prior written permission. You must not remove or obscure any copyright, trade mark or attribution notice from any copy you make.

Company names, product names, equipment brands and logos referred to on this site may be the trade marks of their respective owners. Their appearance is descriptive and does not imply any affiliation with or endorsement by their owners. detailsio and its own trading marks may not be used without our prior written consent, except for fair, factual reference.

If you believe that material on this site infringes your intellectual property rights, please contact us at [email protected] with enough detail to identify the work, the location of the material on the site, and the basis of your claim. We will review the notification promptly and will remove or amend material where that is appropriate.

7. Accuracy, availability and limitation of liability

We prepare our content with reasonable care and skill, and we aim to keep it accurate and current. Even so, technical practice in broadcast production changes quickly, and equipment, firmware, standards and licensing conditions change too. The content on this site is provided for general professional information and guidance. It is not technical, engineering, health and safety, electrical, structural or legal advice for a specific installation, venue or production, and it must not be relied upon as such.

We do not guarantee that the site, or any content on it, will always be available, uninterrupted, timely, secure or free from error and we do not guarantee that defects will be corrected. We may update, add to, suspend or remove content at any time without notice. Any reliance you place on the material on this site is at your own risk, and the qualified professionals on a production must always make their own assessments, verify ratings and limits, and comply with the applicable regulations and permits.

To the fullest extent permitted by law, we exclude liability for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of data, loss of reputation, or any indirect or consequential loss arising out of or in connection with the use of, or inability to use, this website or any content on it.

Nothing in this legal notice excludes or limits our liability in a way that the law does not allow. In particular, nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 49 of the Consumer Rights Act 2015 where they apply, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights are unaffected by anything on this page.

8. External links, embedded media and third-party content

This site may refer to third-party publications, standards bodies, manufacturers, trade associations, training providers and other external resources that we think may be useful to our audience. Similarly, third parties may refer or link to this site. Links or references from this site are provided for convenience and information only. They do not amount to approval, endorsement or verification by us of the linked organisation, its content, its products or its services.

We have no control over the content of external sites. We are not responsible for their availability, accuracy, legality, security, privacy practices or the way they use cookies and similar technologies. If you follow a link away from this site, you should read the terms and privacy notices of the destination site before providing any personal data to it. Any dealings you have with a third party found through this site are between you and that third party.

Where third-party material is reproduced or embedded on this site, such as images, diagrams, audio or video, it remains the property of its owner or licensor and may be subject to additional conditions of use. You must comply with those conditions if you wish to reuse that material.

9. Our other policies: privacy, cookies, terms and payment

This page sits alongside a set of related documents which you should read before using the site or entering into an arrangement with us. They are published on this website and can be reached from the navigation and the footer.

Privacy Policy

Our Privacy Policy explains what personal data detailsio collects when you use this site or contact us, why we collect it, the lawful basis for processing it under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, who we share it with, how long we keep it, how we keep it secure, and the rights available to you as a data subject. Those rights include the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability and the right to object. It also explains how to complain to us and how to raise a concern with the Information Commissioner's Office. You should read the Privacy Policy in full before submitting an enquiry through our contact form.

Cookie Policy

Our Cookie Policy explains how this site uses cookies and similar technologies, including any strictly necessary cookies that keep the site and its security features working, and any optional analytics or preference cookies. It describes the purpose and typical duration of each category, and it explains that, under the Privacy and Electronic Communications Regulations 2003, we ask for your consent before setting any cookie that is not strictly necessary. Our site-wide cookie banner allows you to accept, refuse or manage optional cookies, and you can change your choice at any time or clear cookies through your browser settings. Refusing optional cookies does not prevent you from reading our content.

Terms and Conditions

Our Terms and Conditions govern the use of this website and any contract we enter into for the supply of equipment, services or training. They set out how quotations and bookings are formed, the obligations of each party, delivery, installation and collection arrangements, risk and title, insurance, cancellation and postponement, the consequences of late changes to a production schedule, and the rights of the parties if something goes wrong.

Payment and Refund Policy

Our Payment and Refund Policy explains accepted payment methods, currency and taxes, deposit and settlement terms, invoicing, late payment interest where applicable, and the circumstances in which a refund, credit or partial refund may be given. Where you deal with us as a consumer, your statutory cancellation and refund rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 apply and are explained in that policy. Where you deal with us in the course of a business, the cancellation and postponement terms in your hire agreement apply instead.

10. Applicable law, courts and consumer dispute rights

This legal notice, the use of this website, and any dispute or claim arising out of or in connection with it or its subject matter are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that:

if you are a consumer resident in Scotland, you may bring proceedings in the Scottish courts; and
if you are a consumer resident in Northern Ireland, you may bring proceedings in the courts of Northern Ireland.

Nothing in this section affects your right to bring a claim in the courts of the part of the United Kingdom in which you live, where the law gives you that right.

If a dispute arises, please raise it with us first at [email protected] or on 0161 295 0100 so that we have the opportunity to resolve it directly. We will acknowledge complaints promptly and aim to give a substantive response within a reasonable period. If we cannot resolve the matter between us, you may wish to seek independent advice, for example from Citizens Advice, Trading Standards or a solicitor.

We are not obliged to participate in alternative dispute resolution for consumer disputes, and no alternative dispute resolution body has been appointed by us for that purpose. If you ask us to consider mediation or another form of alternative dispute resolution, we will consider that request in good faith, but we do not commit in advance to any particular process, provider or outcome.

11. Changes to this legal notice and how to contact us

We may revise this legal notice from time to time, for example to reflect changes in our corporate details, our policies, our services or the law. The version published on this page is the version in force. The date of the most recent update is shown at the top of the page as well as in the footer, and you should check this page periodically if the information matters to you. Continuing to use the site after a change takes effect means that you accept the updated notice.

If you have a question about this page, about the identity of the company you are dealing with, or about any of the corporate particulars set out above, please contact detailsio by email at [email protected], by telephone on 0161 295 0100, or in writing to our registered office at MediaCityUK, University of Salford, MediaCityUK B4, Orange Tower, Salford Quays, Salford, M50 2HE, United Kingdom. Please include enough detail for us to identify the matter and to reply to you. Formal legal notices should be sent in writing to the registered office address and marked for the attention of the company secretary or a director.